![]() Open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. MacOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off MacOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section. Once you've enabled the settings be sure to test your configuration.įor reliable remote access we generally recommend setting your computer to not go to sleep. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Right click your network adapter and click Properties. On Windows: Open Device Manager -> Network Adapters. ![]() Make sure Wake for Network Access is enabled. On Mac: Open System Preferences -> Energy Saver. How To Configure Wake For Network Access: If you're connecting to a laptop, make sure it's connected to a power source.not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account. If you're connecting from the internet (i.e.Make sure your computer is configured to wake up on network access (see below).Here's what you need to do to make sure your computer wakes up when you connect: When initiating a remote connection, Jump will try to wake up your computer if it's offline. Wake-on-LAN must be enabled in the BIOS of the remote device.Jump Desktop now supports wake-on-lan (WOL) for automatic connections.The remote device's network adapter must be enabled to allow a Magic Packet to wake the device.UDP Ports 7 and 9 must be enabled on the remote device.The Agent must be online and in the same site and subnet as the device you would like to wake up.In Datto RMM, an Agent can send a Magic Packet to wake up a remote device if the following requirements are met: The remote device also needs to be properly configured as detailed below. In Datto RMM, Wake-on-LAN requires an online Agent in the same site and subnet as the device you wish to wake up. NOTE Magic Packets are usually sent over the entirety of a network and contain the subnet information, network broadcast address, and MAC address of the target computer’s network card, whether Ethernet or wireless. ![]() If configured, it will be able to look for a special data sequence called Magic Packet to wake up the device. If the device is in sleep mode or turned off but has access to a power source, it will continue to scan data coming in from the network. The Wake-on-LAN functionality can be especially useful when maintenance tasks, such as backups or installation of software upgrades, need to be performed on a device after business hours. It typically only works for laptops that are connected to the main supply. Wake-on-LAN is an industry standard protocol that, given that the device has access to a power source, allows for compatible devices to be turned on or awakened remotely. ![]()
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